Collaboration - Video is a new Voice

Cisco Tele Presence

Video is a powerful tool for communication and collaboration. It can bridge distances and cultures; persuade and inform; monitor and protect. Video is a key requirement for effective collaboration as increasing globalization drives the need for more personal contact across geographic and cultural boundaries.
 
Businesses today use video to transform key processes, create competitive advantage, lower costs and reduce environmental impact. Meetings, presentations, training sessions, customer service, and other activities increasingly include video. Unified communication and rich media conferencing solutions along with technologies like Telepresence are designed around HD video and allow collaboration with a near 'in-person' meeting experience.

Prime Minister DS Najib used Cisco TelePresence to communicate with Malaysian abroad during PM Hari Raya Open House @ Seri Perdana.

Seeing is believing, ease of use  ... That's brought our Former Ambassador to US - The Late Tan Sri JJ to communicate with his team based in Washington DC using our Cisco TelePresence.

The Late Tan Sri JJ on Cisco Tele Presence

AL-FATIHAH to the Late Tan Sri JJ. May Allah bless his soul and grant him paradise.

TelePresence on Show

What a surprise by our Senior VP of Collaboration during our Global Sales Experience (GSX) in Las Vegas. He did a TelePresence session with a popular live TV host - Jimmy Kimmel. All 20k audience give him a 5 star rating for the fabulous show by Rowan.

See the recording of the session between Rowan in Vegas and Jimmy Kimmel in LA.

Jimmy Kimmel used a Giant Video screen build by Cisco. It's called the Wall of America that allow him to communicate directly with remote audience live using video that transform fan experiences through technology.

Once Upon a Time - With PM Najib during Cyber Campus Launches

I found a piece of news published in local newspaper in 1997. That was a day to remember throughout my life. A showcase of how we can perform online transaction using Smart Card to the Prime Minister DS Najib, who was then the Education Minister. He launched a UTM 'Cyber Campus' initiatives with various application as a flagship of smart campus.

And, i lead the development of UTM 'Cyber Cafe' module where students, staff, and visitors would be able to perform online  transaction via e-wallet. Money in your smart card ... It's cool huh!! Smart card was relatively new back then ... Our Identity Card were still using the old blue laminated with 7 digit number and not even a smart card yet.

PM DS Najib ordered 'Teh Tarik' using the smart card

Thank you to my partner - Zairudin Jamaluddin and Prof Dr Abd Hanan Abdullah for guidance.

Cisco Solution @ BSN Virtual Teller Machine (VTM)

Improving Customer Experience

Discover an innovative and smart way for our customer - BSN to connect with their customer. Inspired by Cisco Remote Expert and Video Services, BSN embarked on customer experience transformation by extending their banking services virtually via HD video. 

The services aim to achieve the following:

• Maximize the pool of remote banking agents and experts
• Increase customer engagement and satisfaction
• Improve productivity of idle banking agent

The VTM @ BSN Kepong Branch

The banking services offered as of today are:

1. Account Inquiry
2. Withdrawal (Saving A/C)
3. Deposit (BSN Saving A/C & IBG)
4. Fund Transfer (Inter & Intra)
5. Bill Payment (200 billers)
6. Loan & Credit Card Repayment
7. Opening account and Debit Card ( To be offered by early Next Year)

My Session with Virtual Teller Agent @ BSN Pulau Tikus

Briefing by BSN Head of Banking Operation to my customer.

Kudos to BSN team in bringing transformation !!!

Maybe another bank can emulate similar solution for a new and improve customer experience. A video of how similar solution can be deployed by enterprises and government agencies

Connected Healthcare

Care-at-a-Distance
 
Care-at-a-Distance and Clinical Workflow portfolio of solutions enable local and remote team collaboration, patient examinations, and consultations. Included are solutions that streamline workflows and improve communications across teams. By using Cisco Solution, Care-at-a-Distance extends healthcare services beyond the hospital or clinic, reaching under served populations and opening new revenue opportunities. Cisco Clinical Workflow solutions allow people to communicate from wherever they are, using any device—wired or wireless. The network provides an intelligent platform for time-sensitive and highly secure communications.

The healthcare solution in a video ... Another cool example. Can it be done? YES. Surely can be done here.

 
 
 

About Internet of Things - IOT

The IoT links smart objects to the Internet. It can enable an exchange of data never available before, and bring users information in a more secure way. Cisco estimates the IoT will consist of 50 billion devices connected to the Internet by 2020. Gain deeper insight with analytics using our IoT System to enhance productivity, create new business models, and generate new revenue streams.

Use Cases Example:

1. Smart Traffic
2. Smart Parking
3. Smart Public Safety
4. Smart Street Lighting
5. Smart Waste Management
6. Smart Environment Monitor
7. Smart Bus Stops

City of Barcelona and Cisco embrace IOE to transform the economy.