Cisco Solution @ BSN Virtual Teller Machine (VTM)

Improving Customer Experience

Discover an innovative and smart way for our customer - BSN to connect with their customer. Inspired by Cisco Remote Expert and Video Services, BSN embarked on customer experience transformation by extending their banking services virtually via HD video. 

The services aim to achieve the following:

• Maximize the pool of remote banking agents and experts
• Increase customer engagement and satisfaction
• Improve productivity of idle banking agent

The VTM @ BSN Kepong Branch

The banking services offered as of today are:

1. Account Inquiry
2. Withdrawal (Saving A/C)
3. Deposit (BSN Saving A/C & IBG)
4. Fund Transfer (Inter & Intra)
5. Bill Payment (200 billers)
6. Loan & Credit Card Repayment
7. Opening account and Debit Card ( To be offered by early Next Year)

My Session with Virtual Teller Agent @ BSN Pulau Tikus

Briefing by BSN Head of Banking Operation to my customer.

Kudos to BSN team in bringing transformation !!!

Maybe another bank can emulate similar solution for a new and improve customer experience. A video of how similar solution can be deployed by enterprises and government agencies