Cisco Solution @ BSN Virtual Teller Machine (VTM)

Improving Customer Experience

Discover an innovative and smart way for our customer - BSN to connect with their customer. Inspired by Cisco Remote Expert and Video Services, BSN embarked on customer experience transformation by extending their banking services virtually via HD video. 

The services aim to achieve the following:

• Maximize the pool of remote banking agents and experts
• Increase customer engagement and satisfaction
• Improve productivity of idle banking agent

The VTM @ BSN Kepong Branch

The banking services offered as of today are:

1. Account Inquiry
2. Withdrawal (Saving A/C)
3. Deposit (BSN Saving A/C & IBG)
4. Fund Transfer (Inter & Intra)
5. Bill Payment (200 billers)
6. Loan & Credit Card Repayment
7. Opening account and Debit Card ( To be offered by early Next Year)

My Session with Virtual Teller Agent @ BSN Pulau Tikus

Briefing by BSN Head of Banking Operation to my customer.

Kudos to BSN team in bringing transformation !!!

Maybe another bank can emulate similar solution for a new and improve customer experience. A video of how similar solution can be deployed by enterprises and government agencies

Connected Healthcare

Care-at-a-Distance
 
Care-at-a-Distance and Clinical Workflow portfolio of solutions enable local and remote team collaboration, patient examinations, and consultations. Included are solutions that streamline workflows and improve communications across teams. By using Cisco Solution, Care-at-a-Distance extends healthcare services beyond the hospital or clinic, reaching under served populations and opening new revenue opportunities. Cisco Clinical Workflow solutions allow people to communicate from wherever they are, using any device—wired or wireless. The network provides an intelligent platform for time-sensitive and highly secure communications.

The healthcare solution in a video ... Another cool example. Can it be done? YES. Surely can be done here.

 
 
 

About Internet of Things - IOT

The IoT links smart objects to the Internet. It can enable an exchange of data never available before, and bring users information in a more secure way. Cisco estimates the IoT will consist of 50 billion devices connected to the Internet by 2020. Gain deeper insight with analytics using our IoT System to enhance productivity, create new business models, and generate new revenue streams.

Use Cases Example:

1. Smart Traffic
2. Smart Parking
3. Smart Public Safety
4. Smart Street Lighting
5. Smart Waste Management
6. Smart Environment Monitor
7. Smart Bus Stops

City of Barcelona and Cisco embrace IOE to transform the economy.